Privacy Policy

Responsible Party

For the purposes of POPIA, the responsible party is Temo Digital (Pty) Ltd, a company registered in South Africa (Registration Number: 2015 / 179088 / 07). Our registered physical address is 9B Wolraad Rd, Maitland, Cape Town, 7405.

Age Restriction (18 and Over)

Team-Talk is a B2B workforce and enterprise tool strictly intended for users aged 18 and older. We do not knowingly collect, process, or solicit personal information from children or minors.

Information we collect

To operate the app and provide its core functionality, we collect the following data types:

• Profile & Account Data (Mandatory): Your email address, name, preferred name, job title, department, phone number, and a system-generated internal User ID (UUID). These are required to provision and secure your account. If this information is not provided by you or your employer, you cannot use the app.
• Profile Photo (Voluntary): You may optionally upload a profile photo or avatar. You can use the app fully without providing a photo.
• Check-in & Workspace Data (Voluntary): Weekly check-in responses (covering mood, productivity, workload, and support), notes, goals, focus areas, blockers, milestones, help requests, bio, and rewards activity.
• Technical & App Activity Data (Mandatory): Device identifiers, app interaction data (e.g., screens visited), crash logs used for diagnostics, and device push notification tokens (if you enable notifications).

How we use your information

We use this data for App Functionality, Account Management, and Analytics. Specifically, we use it to provide the role-based app experience: to show you your own trends and dashboards, to let your line manager support your team, to produce company-level insight for administrators, to monitor app stability via crash logs, and to send the notifications you have enabled (such as your weekly check-in reminder). We do not sell your personal information. All data is encrypted in transit.

Third-party processors & cross-border transfers

To deliver our service, we share necessary technical data with trusted third-party service providers. In accordance with Section 72 of POPIA, by using the app, you acknowledge the transfer of your data to these international service providers, who are subject to binding corporate rules and the EU General Data Protection Regulation (GDPR) which provides an adequate level of data protection:

• Supabase: Used for secure backend database hosting, user authentication, and file storage. Data is hosted in Ireland (West EU).
• Expo: Used to deliver push notifications and routing to your mobile device.

Who can see your data

Access follows a strict role hierarchy. Team Members see their own data, plus responses from their own line manager. Line Managers see data for the team members assigned to them. Administrators see company-level data for their own organisation. Platform Super Users operate across organisations under platform-level controls. These boundaries are enforced by the backend, not just the app screens.

Organisation (tenant) isolation

Your data belongs to your organisation. Users of one organisation cannot see the data, users, teams, or company names of any other organisation. This separation is enforced server-side by row-level security.

Data retention & deletion

Your information is retained for as long as your account is active within your organisation. Because Team-Talk accounts are provisioned exclusively by your employer (an offline enterprise process), you cannot self-delete your account directly within the app. When an account is removed by an administrator, personal profile data is permanently deleted; certain historical records (for example reward ledger entries) may be retained in de-identified form for integrity of past totals.

Your choices

You can review your accepted terms and a summary of data permissions from Profile → Legal & Data. You can manage notification preferences from Profile → Notifications. For access, correction, or permanent account deletion requests, please contact your organisation administrator or Team-Talk support.

Contact & The Information Regulator

Questions about this policy or requests to exercise your data rights? Contact our Information Officer at support@team-talk.co.za or by mail at 9B Wolraad Rd, Maitland, Cape Town, 7405.

You also have the right to lodge a complaint regarding the processing of your personal information with the Information Regulator of South Africa:

• Email: POPIAComplaints@inforegulator.org.za
• Website: inforegulator.org.za